Remember, all knowledge has a best before date

There is nothing more immobilizing than hanging on to knowledge whose time has expired

Remember, all knowledge has a best before dateI believe in ghosts. Not only do I believe in ghosts, I've seen how they haunt workers, teams, departments and entire organizations. And nowhere are these workplace ghosts more insidious than in the area of collaboration. What I'm calling "ghosts" are out-dated attitudes and behaviours about collaborative knowledge sharing that still haunt corporate halls and…

A change agent’s guide to the brain

The way to focus people on the organization's optimal future is to get them to pay attention to their own insights

A change agent’s guide to the brainDon't you just hate dealing with people who fight against every plan for organizational change? You know the type: They're disruptive, set in their ways, and highly resistant to change, even when it is obviously in the best interest of the business. Well guess what? Research suggests that those trouble-making, inflexible, change resistors are ...…

You’re ready for your video interview

What could possibly go wrong?

You’re ready for your video interviewDon’t like being interviewed on video? Prefer an in-person meeting? Well, you're out of luck – video interviewing is here to stay. That means learning to avoid the pitfalls of virtual interaction. Here are my answers to some questions you should be asking to prepare for your upcoming video interview. Question: Can you tell me how to…

The dos and don’ts of a winning video cover letter

A video cover letter, if done correctly, is personal and engaging – and could very well be the difference between being ignored or getting the interview

The dos and don’ts of a winning video cover letterWe are witnessing the death (or at least the ineffectiveness) of the traditional cover letter for job applicants. If you want to stand out in the crowd, hiring managers today prefer something a little more interesting and efficient. A video cover letter, if done correctly, is personal and engaging – and could very well be…

Smiles are your secret to success

Want to brighten your mood, make a lasting impression, encourage collaboration, and positively influence others? Then smile

Smiles are your secret to successSmiles have a powerful effect on all of us. The human brain prefers happy faces, recognizing them more quickly than those with negative expressions. Smiles are such an important part of communication that we spot a smile at 90 meters – the length of a football field. Smiles can also be your secret to success.…

How to make organizational values come alive

Six tips you should follow when creating your values strategy

How to make organizational values come aliveA sales manager read an article about his company’s refusal to deal with any country where “under the table” money was part of the negotiation process. He circled the article and wrote the words Right On! in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a…

How body language can kill your career

People believe what they see, not what they hear

How body language can kill your careerOf course I'm not talking about you. You may be a respected professional whose expertise speaks for itself. Your body language is a minor consideration. Or is it? Here's an email I recently received from an engineer: 'The Project Manager introduced a new consultant. The new guy smiled and shook hands with everybody, but it…

The Pygmalion factor: Ensuring your employees’ success

A leader's expectations of his employees is a key factor in how well people perform at work

The Pygmalion factor: Ensuring your employees’ successPygmalion in the Classroom, one of the most controversial publications in the history of educational research, shows how a teacher's expectations can motivate student achievement. This classic study gave prospective teachers a list of students who had been identified as "high achievers." The teachers were told to expect remarkable results from these students, and at…

Lying can be good for our careers

Everyone lies – it's part of human nature. And nothing can weaken a network or destroy a reputation faster than being exposed as a liar. So minimize your lies

Lying can be good for our careersWouldn’t it be convenient if the workforce were divided neatly into “us” versus “them?” We, of course, would be the good guys who were always upfront and truthful. They would be the rotten apples whose destructive lies betray the confidence placed in them and ruin everything for the rest of us. If that scenario were…

How to tell if you are working for a bully

And what to do about it

How to tell if you are working for a bullyI met Brenda when she managed a 2,000-person department for a Fortune 500 company. Brought in to help her with an upcoming change initiative, I was impressed by Brenda’s intelligence, creativity, political savvy, and dedication to her job. She had all the qualities of a senior executive – which was her career goal. But she…
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