No one is immune to emotional contagion

We all tend to mimic the facial expressions and reflect the mood of those with whom we have contact

No one is immune to emotional contagionIt started out a wonderful day. The sun was shining and I was singing along with my favourite radio station while driving through unusually light traffic to the San Francisco airport. Then, as I turned into the airport parking lot, a driver abruptly pulled in front of me and glared through his rear-view mirror. At…

Men are bigger liars than women

Men lie about their accomplishments, salaries, and status. Women, by contrast, lie to minimize their perceived deficiencies

Men are bigger liars than womenI don’t mean that men tell more lies, or are better at lying. But men and women lie about different things. When men lie, it’s often to look bigger – taller, richer, more powerful and more sexually attractive. In both personal ads and in face-to-face conversations, men tend to “inflate” the numbers by saying they…

It hurts to feel excluded

Team spirit can quickly disintegrate as individuals who feel that they are being discounted simply withdraw

It hurts to feel excludedYou are brought into a room to play a computer game. On the screen you see your avatar, a computerized graphic that represents you in this virtual environment. You also spot the avatars for two other players, both of whom you assume are physically located with their own computers in similar rooms. At first it…

When your past success becomes an obstacle

Discontinuous change is like leaping off a cliff while building your parachute on the way down

When your past success becomes an obstacleThere are two kinds of change – incremental and discontinuous – that are taking place simultaneously and constantly in today’s business organizations. Incremental change is the process of continuous improvement – what the Japanese refer to as “kaizen.” Discontinuous change is the kind of large-scale transformation that turns organizations inside out and upside down. Incremental…

The power of perception in employer/employee relations

As a leader you must make it a routine part of your decision-making process to ask the question: Will this be perceived as equitable?

The power of perception in employer/employee relationsLet's play a game. Here are the rules: We'll be asked to split a sum of money. I get to make the split and you get to choose whether to accept or reject the split. And if you reject it, both of us will walk away empty-handed. Rationally, I should realize my advantage and offer…

The importance of “space” in a business relationship

Respecting another person's space can help you build rapport with your colleagues and close sales with your clients

The importance of “space” in a business relationshipAs a consultant and professional speaker, I often travel by myself and frequently dine alone. This affords me the opportunity to combine two of my favourite pastimes: eating great food and watching people. One night at dinner in an ocean-side resort, I noticed a man and a woman seated across the room. It was a…

Balancing fun and professionalism at the Christmas office party

10 tips to insure that you make a great impression while you mix and mingle at the office party

Balancing fun and professionalism at the Christmas office partyAre you planning to attend your office holiday party? I hope so. This is a great occasion to relax and have a good time – and can be a highly anticipated, positive antidote to year-end stress. But anytime you combine fun with professionalism, it can also be a challenge. Here are 10 tips to insure…

Attracting and retaining tomorrow’s top talent

When asked what they most want from their employers, four categories are always at the top of a young workers' list

Attracting and retaining tomorrow’s top talentKendra is majoring in Finance in of one of the top universities in the United States. With one semester of schooling to complete, Kendra spent the summer as an intern in one of the leading high-tech companies in Silicon Valley. That company just made her an offer for full-time employment after graduation, which Kendra will…

Three mistakes that lead to a lousy first impression

Studies show it takes the brain just 200 milliseconds to gather most of the information it needs to determine a person's emotional state

Three mistakes that lead to a lousy first impressionIt was a job interview, an important client meeting or even a sales call. You were dressed for success, rehearsed and ready to wow them. So what went wrong? Chances are you got off to a bad start – and that less-than-positive impression began before you said a word. Here are three small mistakes that…

How to read body language like a pro

Follow our tips and you'll be surprised at how well you can 'read the room'

How to read body language like a proHere is a tip that will quickly gain you the nonverbal advantage in any negotiation or important business meeting. Want to know what the biggest 'secret' to body language experts' success? They take the time to determine how a person acts under relaxed or generally stress-free conditions so that they can more accurately spot meaningful…